Terms of service
Terms of Service
Effective from: 28.07.2026
1. General
1.1. These terms of service (the Terms) apply to sales contracts concluded in the online stores serverimaailm.ee and renewedservers.com (the Store).
1.2. The seller is Saart OÜ, registry code 17134940, VAT no EE102937770, address Soo 18, Pärnu 80029, Estonia, email info@renewedservers.com / info@serverimaailm.ee (the Seller).
1.3. The buyer is the natural or legal person who placed the order (the Buyer). A consumer is a natural person acting outside their trade or profession. A business customer is a Buyer acting in the course of trade or business, including legal persons.
1.4. The Return Policy and Privacy Policy published in the Store form an integral part of these Terms. By placing an order the Buyer confirms having read and accepted the Terms.
1.5. The contract may be concluded in Estonian or English. In case of conflict between language versions, the version in the consumer's country language prevails for consumers; the Estonian version prevails for business customers.
2. Products and product information
2.1. The Store sells mainly used and renewed (refurbished) server hardware and related components and accessories. A used product may show cosmetic marks from normal use; significant cosmetic defects are stated on the product page.
2.2. What is included is stated on the product page. Unless stated otherwise, a server does not include drive caddies, a bezel, rails, storage media or software licences.
2.3. Product photos are illustrative to the extent that units of the same model may differ in minor visual details; the technical contents match the product description.
2.4. CTO (configure to order) products are solutions assembled to the Buyer's specification on special order. The final configuration, price and lead time of a CTO product are agreed in a quote issued by the Seller on the Buyer's inquiry. The contract is concluded when the Buyer has confirmed the quote in writing (including by email) and paid the advance invoice.
3. Prices
3.1. Prices are in euros and include Estonian VAT (24%) unless stated otherwise next to the price. For cross-border sales to another member state the destination country's VAT rate may apply; in that case the final price is shown at checkout.
3.2. For business customers registered in another EU member state with a valid VAT number, the intra-Community reverse charge (0% VAT) applies in accordance with applicable law. We verify VAT numbers against the VIES register; if the number cannot be verified, VAT is added to the price.
3.3. Delivery costs are not included in product prices and are shown before the order is confirmed. For heavy or bulky shipments (including servers on pallets) the delivery cost may be quoted separately before dispatch (section 6.4).
3.4. In case of an obvious pricing error (a price differing materially from the market price such that the Buyer should have recognised the error), the Seller may withdraw from the contract and refund the full amount paid.
4. Ordering and conclusion of the contract
4.1. To place an order, add products to the cart, choose delivery and payment methods, review your details and confirm the order. You can change details and correct input errors in the cart before confirming.
4.2. The sales contract is concluded when the amount payable has been received in the Seller's account, in the case of invoice payment as set out in section 5.3, and for CTO products as set out in section 2.4.
4.3. An order confirmation with the essential terms is sent to the Buyer's email address. The Seller stores order data to meet accounting and legal requirements; Buyers with an account can also see their orders in the account.
4.4. The Seller may withdraw from an order if the product cannot be supplied (for example sold out, damaged, or an inventory error). In that case we notify the Buyer without delay and refund the amount paid within 14 days at the latest.
5. Payment
5.1. Available payment methods are shown at checkout. Card payments and other methods are processed by Shopify Payments or another payment provider shown at checkout; payment data is processed by the payment provider.
5.2. All payments are made in euros.
5.3. Payment by invoice: the Buyer may choose invoice as the payment method at checkout. The Seller then issues an advance invoice and starts fulfilling the order after the invoice has been paid in full. Delivery periods start from receipt of payment. With regular business customers the Seller may agree different payment terms; such an agreement is valid if made in a format that can be reproduced in writing.
6. Delivery
6.1. We deliver to Estonia and to the European Union countries shown at checkout. Delivery methods and prices are shown at checkout.
6.2. In-stock products are handed to the carrier as a rule within 1 to 2 business days after the contract is concluded. Transit time depends on the carrier and destination; the estimated time is shown at checkout or in the order confirmation.
6.3. Lead times for CTO and custom-configured products are agreed in the quote.
6.4. Heavy and bulky shipments (including servers) are delivered by courier or pallet freight. If the exact pallet freight cost is determined after the order is placed, we agree it with the Buyer before dispatch; if the Buyer does not accept the delivery price, they may withdraw from the order and receive a full refund.
6.5. The risk of accidental loss or damage passes to a consumer upon handover of the goods to the consumer or a person named by them. For business customers the risk passes upon handover of the goods to the carrier.
6.6. Inspect the shipment on receipt. In case of transport damage, note the damage on the carrier's delivery document where possible and notify us as soon as possible at info@renewedservers.com.
7. Right of withdrawal
7.1. A consumer may withdraw from the contract within 14 days of receiving the goods without giving a reason. The procedure, the exceptions (including CTO and custom-configured products) and the refund rules are set out in the Return Policy, which forms an integral part of these Terms.
7.2. The 14-day right of withdrawal does not apply to business customers. Business returns take place as set out in section 7 of the Return Policy (by agreement; restocking fee up to 25%; CTO solutions are not taken back).
8. Defects, claims and commercial warranty
8.1. The Seller is liable for the goods' non-conformity with the contract as provided in the Estonian Law of Obligations Act. With consumer Buyers the parties agree that for used (renewed) products the claim period is 12 months from handover. The statutory two-year period applies to new products.
8.2. Notify the Seller of a defect within a reasonable time, and no later than two months after discovering it, at info@renewedservers.com (include the order number and a description of the defect).
8.3. We repair or replace a defective product; if that is not possible or fails, the Buyer is entitled to a price reduction or to withdraw from the contract as provided by law. Transport of a defective product is arranged at the Seller's cost.
8.4. Commercial warranty: in addition to statutory rights, Saart OÜ provides a commercial warranty whose duration is stated on the product page or in the quote (typically 12 to 36 months), valid in the European Union. The warranty covers functional failures in normal use; it does not cover cosmetic wear, damage caused by misuse, incorrect installation, overheating or unauthorised modification, or wear parts. In a warranty case we repair or replace the product free of charge within a reasonable time. The warranty does not limit or replace the Buyer's statutory rights. The guarantor is Saart OÜ (contact details in section 1.2); to make a warranty claim, write to info@renewedservers.com.
8.5. For processing claims it matters that the equipment has not been further used after the defect appeared in a way that increases the damage.
9. Liability
9.1. The Seller and the Buyer are liable to each other for damage caused by breach of the Terms to the extent provided by Estonian law.
9.2. Towards business customers the Seller's liability is limited to the amount paid for the product; the Seller is not liable for a business customer's lost profit, loss of data or indirect damage. These limitations do not apply in case of intent or gross negligence.
9.3. These Terms do not limit consumers' statutory rights.
9.4. Servers are sold without an operating system and software licences unless stated otherwise on the product page. The Buyer is responsible for data backups and for the suitability of the operating environment.
10. Personal data
10.1. Personal data processing is described in the Privacy Policy. The controller is Saart OÜ.
11. Disputes and applicable law
11.1. The contract is governed by Estonian law. This does not deprive consumers of the protection granted by mandatory provisions of their country of residence.
11.2. We aim to resolve disputes by negotiation: info@renewedservers.com.
11.3. Consumers may turn to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority (Endla 10a, 10122 Tallinn, Estonia, www.ttja.ee; free of charge for consumers) or to the competent body in their country of residence.
11.4. Disputes with business customers that cannot be resolved by negotiation are settled in Pärnu County Court, Estonia.
12. Changes to the Terms
12.1. The Seller may amend the Terms. An order is governed by the Terms in force at the time the order was placed. The current version with its effective date is always published in the Store.