Refund policy
Effective from: 28.07.2026
Seller: Saart OÜ, registry code 17134940, VAT EE102937770, Soo 18, Pärnu 80029, Estonia (hereinafter Serverimaailm / RenewedServers). Email: info@renewedservers.com (also info@serverimaailm.ee).
This policy is part of our Terms of Service and applies to orders placed in the online stores serverimaailm.ee and renewedservers.com.
1. 14-day right of withdrawal (consumers)
If you are a consumer (a natural person acting outside your trade or profession), you have the right to withdraw from the contract within 14 days without giving any reason.
The period starts on the day you, or a third party named by you (other than the carrier), receive the goods. If you ordered several items in one order and they are delivered separately, the period starts on receipt of the last item.
The right of withdrawal does not depend on whether the packaging has been opened. You may inspect the goods the way you could in a physical shop: to establish their nature, characteristics and functioning. If you use the goods beyond that, you are liable for any diminished value (see section 5).
2. How to withdraw
To withdraw, send us an unambiguous statement within 14 days to info@renewedservers.com. You may use the model form at the end of this policy, but it is not mandatory.
Include: order number, product name, your name and contact details, and the order date.
Sending the statement before the 14-day period expires is sufficient to meet the deadline. We will confirm receipt of your withdrawal by email.
3. Returning the goods and costs
Return the goods to us no later than 14 days after submitting your withdrawal statement, to: Saart OÜ, Soo 18, Pärnu 80029, Estonia.
You bear the direct cost of returning the goods. For heavy shipments (servers, multi-unit deliveries) we will help you arrange a suitable transport method; the return cost still remains yours unless the return is caused by our error.
If the return is caused by our error (wrong or defective item), we cover the return costs.
Pack the equipment carefully, preferably in the original packaging or equivalent protective packaging. Server hardware is sensitive to transport damage, and damage caused by inadequate packaging may reduce the refundable amount (see section 5).
4. Refund
We refund all payments received from you under the contract, including standard delivery costs, without undue delay and no later than 14 days after receiving your withdrawal statement.
If you chose a delivery method more expensive than the cheapest standard option offered, we refund delivery costs up to the cheapest standard option.
We may withhold the refund until we have received the goods back or you have provided proof of having sent them back, whichever occurs first.
The refund is made using the same payment method you used, unless we agree otherwise. No fee is charged for the refund.
5. Liability for diminished value
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. For server hardware this means, for example, deploying the equipment in a production environment, replacing or removing components, breaking seals or service labels, or software changes that prevent restoring the unit to its pre-sale state.
We may reduce the refundable amount by the diminished value. This is not a restriction of your right of withdrawal but the allocation of liability provided by law.
6. Exceptions to the right of withdrawal
The right of withdrawal does not apply, among other things, to:
1. goods made or configured to your specifications and personal requirements. This includes CTO (configure to order) servers and other solutions assembled to your specification on special order;
2. sealed software and licences, if the seal has been opened or the licence activated after delivery.
If an order contains both standard and custom-configured items, the right of withdrawal applies only to the standard items.
7. Business customer returns
The 14-day right of withdrawal applies only to consumers. It does not extend to orders placed by legal persons or persons acting in the course of trade or business.
Business returns take place only by prior agreement. For an agreed return we may apply a restocking fee of up to 25% of the product price, covering inspection, refurbishment and restocking costs. CTO and custom-configured solutions are not taken back.
If a kit does not meet your expectations, contact us. We prefer reconfiguring or exchanging the equipment.
8. Defective products
If a product turns out to be defective, you have the right to submit a claim to us. Consumers have the statutory right of claim under the Estonian Law of Obligations Act; for used (renewed) products the parties agree that the claim period is 12 months from receipt of the product. This agreement is part of the Terms of Service you accept when placing an order.
In addition to your statutory rights, we provide a commercial warranty whose duration (typically 12 to 36 months) is stated on the product page or in the quote. The commercial warranty does not limit or replace your statutory rights.
If a defect appears, write to info@renewedservers.com with your order number and a description of the defect. Repair, replacement and related transport of a defective product are arranged at our cost as provided by law.
9. Disputes
We aim to resolve every issue directly: write to info@renewedservers.com.
If no agreement is reached, consumers may turn to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority (Endla 10a, 10122 Tallinn, Estonia, www.ttja.ee; free of charge for consumers) or to the competent authority in their country of residence.
Annex: model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To: Saart OÜ, Soo 18, Pärnu 80029, Estonia, info@renewedservers.com
I hereby withdraw from the contract under which I purchased the following goods: [product name]
Order number: [number]
Order date: [date] / goods received on: [date]
Consumer name: [name]
Consumer address: [address]
Consumer signature (only for paper submissions): [signature]
Date: [date]